Privacy Policy

1. Introduction

This Privacy Policy explains how MC Virtual Professionals LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or interact with MCVirtualProfessionals.com, contact us, or use our services.

By using our website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your privacy and handling your data responsibly.

We serve clients primarily in the United States. This policy is written in accordance with applicable U.S. privacy laws.

2. Contact Details

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

MC Virtual Professionals LLC

Email: info@mcvirtualprofessionals.com

Website: MCVirtualProfessionals.com

Please notify us promptly at the above email if your personal information changes so we can keep our records accurate and up to date.

3. What Personal Data We Collect and Why

Personal data means any information that can identify you as an individual. We may collect and process the following categories of personal data:

Communication Data

This includes any messages you send us through our website contact form, email, phone, or social media. We use this data to respond to your inquiries, maintain records, and support any service-related needs. We collect this based on our legitimate business interest in communicating with and supporting current and prospective clients.

Client & Service Data

This includes your name, email address, phone number, business name, and details related to the services you request or engage us to perform. We use this data to deliver services, fulfill our agreements with you, send invoices, and maintain business records. We collect this based on the performance of a contract or your request to enter into one.

Note: We do not process online payments through our website. We invoice clients directly. We do not collect or store credit card or financial account data.

Website Usage Data

When you visit our website, we may automatically collect basic data such as your browser type, device type, pages visited, and time spent on the site. This data helps us understand how visitors use our site and improve the user experience. We collect this based on our legitimate interest in maintaining and improving our website.

SMS / Text Messaging

We may communicate with clients via text message (SMS) for service updates, scheduling, and business-related communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying “STOP”. Message and data rates may apply.

We do not use automated mass-text marketing platforms. All SMS communication is direct and business-related.

Sensitive Data

We do not collect sensitive personal information such as race or ethnicity, religious beliefs, health information, financial account numbers, or government identification numbers.

4. Marketing Communications

We will only send you marketing or promotional communications if you have given us your consent or if you are an existing client and we are sharing relevant service updates. We will always give you a clear and easy way to opt out.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Replying STOP to any text message
• Emailing us at info@mcvirtualprofessionals.com

Opting out of marketing does not affect communications related to active service agreements or invoicing.

We will never sell your contact information or share it with third parties for their own marketing purposes.

5. How We Collect Your Personal Data

We collect personal data in the following ways:

• Directly from you — when you fill out a contact form, send us an email, call us, or communicate with us via social media or text message.
• Automatically — through standard website technology such as cookies or server logs that capture basic usage data (see Section 10 on Cookies).
• From third parties — such as referrals, publicly available business directories, or social media platforms.

6. How We Use Your Personal Data

We use the personal data we collect only for the purposes it was collected for, or for compatible purposes reasonably necessary to run our business. These include:

• Responding to your inquiries and providing requested services
• Managing our client relationships and service agreements
• Sending invoices and maintaining financial records
• Communicating service updates, scheduling, and project-related information
• Improving our website and services
• Sending marketing communications (only with your consent or as a current client)
• Complying with applicable legal obligations

We do not engage in automated decision-making or profiling based on your personal data.

7. Sharing Your Personal Data

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service Providers — Third-party vendors who support our business operations (such as email hosting or cloud storage), who are contractually required to keep your data secure and confidential.
• Legal Requirements — If required by law, court order, or government authority, we may be required to disclose your information.
• Business Transfers — In the unlikely event of a merger, sale, or transfer of our business, your data may transfer as part of that transaction. We will notify you in advance if this occurs.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying “STOP”. Message and data rates may apply.

8. Data Security

We take the security of your personal data seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, loss, alteration, or disclosure.

We use Google Workspace (Gmail and Google Drive) to manage client communications and files. Access to client information is limited to authorized personnel only.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. If we become aware of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Passwords & Account Access

Certain features of our website may require a username and password. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you suspect unauthorized access, please notify us immediately at info@mcvirtualprofessionals.com.

We will never ask for your password via email or phone. We will not share your password with any third party except as required by law.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Retention periods are determined based on:

• The nature and sensitivity of the data
• The purpose for which it was collected
• Applicable legal, tax, and accounting requirements

For business and tax compliance purposes, we typically retain client records (including invoices, contracts, and communications) for a minimum of seven (7) years. After that period, data is securely deleted or anonymized.

11. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal data. These may include:

• The right to know what personal information we have collected about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information (subject to legal retention requirements)
• The right to opt out of marketing communications at any time
• The right to opt out of SMS communications by replying STOP

To exercise any of these rights, please contact us at info@mcvirtualprofessionals.com. We will respond to your request within a reasonable timeframe (typically within 30 days). We may need to verify your identity before fulfilling your request.

We will not discriminate against you for exercising any of your privacy rights.

12. Third-Party Links

Our website may contain links to third-party websites or social media platforms (such as Facebook, Instagram, or LinkedIn). We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policy of any website you visit.

13. Cookies

Our website may use standard browser cookies to improve your experience and track basic usage patterns. Cookies are small text files stored on your device. They do not contain personally identifiable information.

You may disable cookies through your browser settings. Doing so may affect certain features or functionality of our website.

We do not currently use third-party advertising cookies or tracking pixels (such as Google Analytics or the Meta Pixel). If this changes, we will update this policy accordingly.

14. SMS / Text Messaging Policy

MC Virtual Professionals LLC may send text messages (SMS) to clients for service-related communication including project updates, scheduling, and business correspondence.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying “STOP”. Message and data rates may apply.

We do not use third-party bulk SMS platforms for unsolicited marketing messages. Text communication is limited to clients who have engaged our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any updates constitutes your acceptance of the revised policy.

If you have questions about any changes, contact us at info@mcvirtualprofessionals.com.